ABOUT THE ROLE
We are looking for a contract Account Management Associate to own the full client journey, from first contact to signed engagement. This is a hybrid role that combines the relationship instincts of a great account manager with the hustle and strategic thinking of a business development professional. This role is well-suited to someone who has worked in a research, consulting, media, or political environment and understands how to sell a service that requires both trust and explanation.
RESPONSIBILITIES
Business Development & Pipeline Management
Identify, qualify, and prioritize inbound and outbound leads.
Conduct initial discovery calls to understand prospect needs.
Deliver compelling, tailored product demos that illustrate how our research offerings meet specific client needs.
Develop and execute follow-up strategies that move prospects through the pipeline without losing momentum.
Maintain accurate, up-to-date records in CRM, including pipeline status, contact history, next steps, and projected close dates.
Work closely with the Chief of Staff to keep senior leadership apprised of pipeline status, ensuring accurate revenue and workload projections.
Collaborate with research and leadership on proposal development, scoping, and pricing for prospective engagements.
Client Onboarding & Transition
Serve as the primary point of contact through the prospect-to-client transition to ensure a smooth, confidence-building handoff from sales to active engagement.
Lead onboarding conversations that orient new clients on deliverable formats, timelines, communication cadences, and how to get the most from their research subscription.
Work with the research team to ensure the first deliverable cycle (briefings, polling, or recommendations) reflects the client's stated needs.
Identify and surface any early misalignments or expectation gaps before they become retention risks.
Account Management & Retention
Maintain ongoing relationships with active clients, serving as their advocate internally and their primary touchpoint externally.
Lead regular client check-ins tied to deliverable cadences (monthly and quarterly briefings, polling cycles).
Translate complex research findings into accessible, actionable conversations for clients who may not have a research background.
Identify expansion and renewal opportunities within the existing client base and bring them back into the business development pipeline.
Track client health and flag any satisfaction or engagement risks to leadership proactively.
Market & Product Feedback
Serve as the voice of the market internally by identifying patterns from prospect conversations that inform product positioning, packaging, and research focus areas.
Contribute to the development of sales materials, demo decks, and case study documentation.
Participate in broader strategy discussions where research client insights are relevant.
WHAT YOU BRING
3–6 years of experience in account management, business development, client services, or sales, ideally in a research, consulting, political, media, or data-driven environment.
Strong presentation and demo skills. You can walk a room through a research product and make it feel immediately relevant to their specific situation.
Excellent written and verbal communication.
CRM discipline - you keep your pipeline clean and your notes current without being asked
Natural relationship builder with genuine curiosity about clients' work, audiences, and goals.
Ability to hold the client relationship across the full lifecycle.
Comfort with subject matter that touches on demographics, public opinion, political communication, and audience research.
NICE TO HAVE
Direct experience in political campaigns, advocacy organizations, or public affairs.
Background at a research firm, polling organization, or market intelligence company.
Experience selling subscription or retainer-based services with recurring deliverable cycles.
Familiarity with how polling and audience segmentation research is produced and applied.
Existing network in political, nonprofit, brand, or media sectors.
HOW TO APPLY