About Us:
Legion is an award winning, history-making outreach consultancy specializing in boots on the ground and phone outreach. From sales outsourcing to public pressure campaigns, we deploy canvassers and callers to identify, interact, and influence. Legion’s team claims major victories: COVID-19 frontline outreach, rolling out the nation’s largest curbside composting program, and deep canvassing in political swing districts. Phonebanking, surveying, persuasion, door-to-door canvassing, street canvassing, petitioning, flyering, tabling, we do it all. Rapidly scaling up and down, Legion’s hiring pipeline champions an automated system, while maintaining human oversight.
But all that success and optimization is gravy. Legion’s truly unique advantage is our combined might: marrying military discipline, Fortune 500 Tactics, and political savvy. We create and maintain agile and disciplined operatives at every level who can work a political campaign one month, then a real estate persuasion or corporate sales project the next.
That’s why unions, politicians, government agencies, developers, hotels, and even movie theaters all trust Legion.
Job Summary:
We are seeking a dynamic and driven Team Lead to oversee and inspire our canvassing teams in the field. The Team Lead will play a critical role in managing and motivating canvassers, ensuring smooth operations, and maintaining high performance standards. This role involves overseeing daily canvassing activities and driving team success through effective leadership and organizational skills.
Key Responsibilities:
Embody our Values: Represent Legion’s commitment to professionalism and flawless execution, especially in interaction with clients when they are on-site. Ensure client expectations are met and upheld.
Organize and Manage: Coordinate canvassing turfs, manage supplies, and oversee the logistical aspects of field operations to ensure efficiency.
Payroll and Attendance: Record payroll for canvassers and yourself. Confirm shift attendances the night before/day of.
Performance Evaluation: Evaluate canvassers daily, compile evaluation data for weekly assessments, and provide constructive feedback and counseling.
Quality Control: Conduct in-field quality checks (QC), work with Deputy Field Directors (DFDs) to support investigations and fact-finding efforts.
Reporting: Compile and submit detailed nightly reports on team performance and activities.
Team Morale and Cohesion: Instill a sense of morale, cohesion, and discipline within the team. Address issues promptly to maintain a positive work environment.
Attendance and Shift Management: Bolster team attendance, manage shift confirmations, and address any issues related to shift scheduling.
Development and Accountability: Develop subordinates through training and mentorship. Establish and maintain paper trails for accountability and development purposes.
Discipline and Termination: Handle disciplinary actions and terminations for tardy, fraudulent, or unruly subordinates as necessary.
Performance Goals: Drive the team towards achieving performance goals and maintain high standards of canvassing effectiveness.
Canvasser-App Inputs: Oversee and manage canvasser-app inputs to ensure accurate data collection and reporting.
Qualifications:
Experience: Previous experience in a leadership role within retail, customer service, or similarly fast paced environments.
Leadership Skills: Proven ability to lead and motivate a team in a high-pressure environment.
Organizational Skills: Strong organizational and logistical skills, with the ability to manage multiple tasks and priorities.
Communication: Excellent communication skills for interacting with clients, canvassers, and team members.
Problem-Solving: Strong problem-solving skills and the ability to address and resolve issues effectively.
Technical Proficiency: Familiarity with canvassing apps and reporting tools.
Commitment: Ability to work flexible hours, including evenings and weekends, as needed.