More people than ever before are being forced to travel for abortion care. ** The Brigid Alliance** is working to build a country where abortion care is borderless, burden-free, and accessible to all. However, there is an epic crisis of abortion access in the United States, with many states now having total or near-total bans on abortion – and it doesn’t stop there. With the ever-changing legal landscape, many more states are still at risk of implementing these bans. Today, over two and a half years after the Supreme Court ruled to dismantle Roe v. Wade, the number of people who need to travel for abortion care has quadrupled, straining limited resources already in existence and requiring individuals to cover hundreds of miles from home to receive such critical care. The Brigid Alliance is proud to be part of an ecosystem of support organizations that is propping up abortion care access in this country in an increasingly hostile environment.
The Brigid Alliance now seeks to add a Client Services Administrative Associate (CSAA) to its remote team to help the organization sustain significant programmatic growth and respond to an increasing need for travel support among abortion seekers in the United States. The CSAA will report directly to the Director of Client Services and will support the team regarding daily project management, ensuring operational efficiency, and maintaining accurate data and resources. Strong candidates will bring one to three years of administrative experience, strong project management skills, and a customer service mentality.
This will be a remote role, and the Brigid Alliance is able to hire remotely in the following states: Alaska, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Mexico, New Jersey, New York, Oregon, Rhode Island, Vermont, and Washington.
ORGANIZATIONAL OVERVIEW
The Brigid Alliance is a nationwide practical support organization that supports people who must travel long distances for abortion care. Working across the United States, they arrange and fund confidential travel, lodging, childcare, and logistical assistance, closing the gap between the need for an abortion and the ability to access one. They work in partnership with independent and nationally affiliated clinics, abortion funds, local and regional practical support organizations. The Brigid Alliance envisions a world where everyone has access to abortion care, uninhibited by stigma, and free of systemic or geographic barriers.
Since launching in August of 2018, The Brigid Alliance has assisted over 5,725 individuals and families from all 50 states, the District of Columbia and Puerto Rico, prioritizing clients beyond 15 weeks of pregnancy for whom it’s generally more expensive and harder to find a provider near home. They work with individuals and communities disproportionately affected by abortion restrictions: women living at or below the federal poverty line, people of color, minors, undocumented immigrants, people living in communities with limited transportation infrastructure, individuals living in states hostile to women’s healthcare, disabled people, survivors of abuse, and those who rely on Medicaid or are uninsured. They are a crucial part of the reproductive health ecosystem connecting the geographic and metaphorical dots between policy, providers, practice, and patients. By alleviating the logistical barriers and financial obstacles of access to care, they are working to ensure that everyone has access to abortion care, no matter where they live.
OPPORTUNITIES AND CHALLENGES FOR THE CLIENT SERVICES ADMINSTRATIVE ASSOCIATE
The ** Client Services Administrative Associate (CSAA)** is part of a remote-based team that reports to the Director of Client Services. The Client Services Administrative Associate works closely with the rest of the Client Services team to support daily program management, ensuring operational efficiency and maintaining accurate data and resources. This position is integral to the smooth functioning of the team by providing administrative and logistical support while upholding The Brigid Alliance’s mission of access and care. Responsibilities include but are not limited to:
· Provide administrative and operational support to the Client Services Program.
· Manage and submit monthly money wire expenditure reports to the accountant.
· Maintain and update the ‘All Contact List’ directory, including details on clinics, partner practical support organizations, abortion funds, volunteer networks, doula collectives, and other support networks.
· Support the referral management processes alongside the Senior Bilingual Referral Coordinator.
· Screen and assign potential client referrals as needed.
· Assist the Database Manager with Salesforce data management and reporting tasks.
· Troubleshoot communication, billing, and logistical challenges in collaboration with the Administrator.
· Track, manage, and approve service provider invoices (e.g., for lodging, transportation, stipends).
· Oversee the blocked room program with partner hotels, including onboarding new partner locations, alongside the Senior Client Services Coordinator.
· Prepare internal monthly reports for the Client Services team and organization-wide meetings.
· Assist with data calculations (e.g., mileage) and perform manual data entry as needed.
· Review and maintain resource lists, ensuring accuracy and relevance.
· Test and implement new digital tools to enhance client service delivery in collaboration with the Database Manager.
QUALIFICATIONS OF THE IDEAL CANDIDATE
While no one candidate will embody all the qualifications enumerated below, the ideal candidate will possess many of the following professional and personal abilities, attributes, and experiences:
· 1-3 years of relevant administrative or operational experience.
· Excellent written and oral communication skills.
· Strong project management abilities.
· Committed to abortion access and bodily autonomy.
· An understanding of and affinity for The Brigid Alliance’s mission.
· Strong interpersonal skills, active listening, and customer service skills that prioritize empathy, understanding, and obtaining information without judgment.
· Keen attention to detail and organization and ensuring thoroughness in all aspects of work.
· Self-motivated, resourceful, creative, and able to work independently and collaboratively on a small team.
· Comfort with using Salesforce, Google Suite, or other similar tools.
· Open to giving and receiving feedback and committed to practicing this regularly; dedicated to continued learning.
· Positive attitude, open to supporting a growing remote culture.
· Respectful of confidentiality and privacy, strives to provide the best service possible in a non-judgmental and client-centered approach.
· Ability to work remotely on a full-time basis from approved states (see list under “Work Environment”) and also travel for in-person meetings, events, and conferences as opportunities present themselves.
· Experience relevant to reproductive health, public health, disability justice, racial justice or social justice.
· Experience relevant to customer service, crisis intervention, mutual aid, or direct services.
· Familiarity with legislative, political, and legal landscape and issues regarding abortion access.
COMPENSATION AND BENEFITS
This is a full-time, exempt position with a starting annual salary range of $60,000 - $75,000 depending on experience. Full-time employees are expected to work 40 hours per week.
The Benefits package includes medical, dental, vision, and life insurance (eligible from first day of employment), paid family leave (12 weeks at 100% salary continuation), 403b contributions, PTO (20 days of PTO during the first two years, 25 days of PTO from years two to five, 30 days of PTO for five years or more), nine holidays plus end of year office closure from December 24-31, and monthly remote working stipend ($150 per month, or $75 per semi-monthly payroll). The organization also commits to professional development with an annual budget of $1,500 per person (pro-rated based on day of hire). Comprehensive benefits details are available upon request.
TO APPLY
More information about ** The Brigid Alliance** may be found at: brigidalliance.org.
All individuals legally authorized to work in the US are invited to apply. Remote employment is permitted in: Alaska, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Mexico, New Jersey, New York, Oregon, Rhode Island, Vermont, and Washington. There will be very occasional travel required for in-person events (ex. conferences, meetings, one to two all-staff retreats per year) that will be paid for by the organization.
This search is being led by Emily Wexler, Rachel Burgoyne, Jay Soto, and Danielle Higa of NPAG. Due to the pace of this search, candidates are strongly encouraged to apply ** by February 14, 2025**,** at the latest**. Interviews with Brigid Alliance will begin in March 2025, and the expected start date for this role is early April 2025. Candidates may submit their cover letter, outlining their interest and qualifications, along with their resume via NPAG’s website.
The Brigid Alliance is an Equal Opportunity Employer and believes that the diversity of ideas, experiences and cultures that our employees contribute to our organization is our greatest advantage; we are committed to an equitable workplace where everyone is treated as a respected and valued member of the team. The Brigid Alliance is proud to be an inclusive and equal-opportunity workplace, where all applicants and employees are considered for hire, promotion and job status without regard to sex, race, religion, creed, color, national origin, alienage or citizenship status, gender (including gender identity or expression), sexual orientation, marital or partnership status, age, disability, height, weight, handicap, military or protected veteran status, or any other protected characteristic protected under federal, state or local law.
As an organization working in solidarity with the reproductive justice movement, The Brigid Alliance is committed to fostering the leadership and elevating the voices of women, young people, people of color, Indigenous people, immigrants and refugees, low-income people, LGBTQ+, gender non-conforming, and non-binary people, people who have had abortions, people with disabilities, young parents, people who were formerly imprisoned, people who have received funding for abortions, and people living in the many intersections of these experiences. Candidates of all backgrounds, especially those that have been historically underrepresented and/or marginalized, are encouraged to apply.