Handle customer questions and requests through various channels including email, phone calls, live chat, and social media platforms.
Deliver clear and accurate details regarding products, services, company policies, and order updates.
Address customer concerns professionally, offering solutions with patience and understanding.
Record all customer interactions in the company’s CRM system and ensure proper follow-up when required.
Work closely with departments such as billing, shipping, and technical support to resolve more complex issues.
Analyze recurring customer concerns and suggest practical improvements to enhance service quality.
Meet established performance standards related to response times, accuracy, and customer satisfaction.
Maintain a high standard of communication and represent the company in a positive, customer-focused manner.
High school diploma or GED required; college coursework or a degree is an advantage.
At least 1 year of experience in customer support, preferably within retail, e-commerce, or call center environments.
Strong written and spoken English communication skills.
Ability to remain composed and solution-oriented when dealing with difficult situations.
Detail-oriented with solid critical thinking and problem-solving abilities.
Experience using CRM platforms such as Zendesk, Salesforce, or similar systems is a plus.
Comfortable navigating computer systems, digital tools, and handling multiple tasks efficiently.
Must have legal authorization to work in the U.S.
Hourly pay ranging from $18 to $24, based on qualifications and experience.
Comprehensive medical, dental, and vision coverage.
Retirement savings plan with employer contribution.
Paid vacation time and company-recognized holidays.
Flexible remote work options.
Access to training programs and clear pathways for career growth.
Collaborative and supportive workplace culture.
Contact: hollow knight adrianalvarez2352@gmail.com