**Position Title: **Data and Technical Support Manager
**Location: **Remote
Salary: $7,280 - $8,190/month
Preferred Start Date: ASAP
End Date: November 30, 2025
Position Summary
Progressive Turnout Project seeks a detail-oriented Data and Technical Support Manager to ensure seamless technical operations for our Distributed Organizing program in California, Georgia, New Jersey, Pennsylvania, and Virginia this fall. This is a critical role for someone who thrives on problem solving and providing exceptional technical support to our volunteer teams.
Reporting to the National GOTV Director, the Data and Technical Support Manager will be responsible for maintaining all program software systems, ensuring optimal functionality of our remote organizing platforms, and providing immediate technical support to volunteers participating in our distributed organizing program. The Data and Technical Support Manager will serve as the primary technical liaison between our volunteer base and internal systems, troubleshooting issues and maintaining data integrity throughout the campaign.
This is a remote position based in the United States. The Campaign Director must structure their workday to overlap with Progressive Turnout Project’s core hours: Monday through Friday, 11 a.m. to 5 p.m. Eastern Time. Upon program launch (~October 6), the Campaign Director must be available during all scheduled volunteer shifts.
There are no formal education requirements for this position. A background in government or politics is not required, but you must be willing to learn new things and stay curious. People of all backgrounds are encouraged to apply.
This position is eligible for benefits, including employer-sponsored health, dental, and vision insurance, FSA, paid time off, and paid holidays.
Responsibilities:
Manage Program Software and Technical Infrastructure
Monitor and maintain all program software systems including mapping tools, volunteer portals, and mobile applications used in our distributed organizing program
Ensure optimal functionality of EveryAction, Mobilize, and other campaign technology platforms
Conduct regular system checks and performance monitoring to prevent technical issues
Coordinate with vendors and PTP VP Data to resolve any platform-wide technical problems
Maintain backup systems and data recovery protocols to ensure program continuity
Provide Immediate Technical Support to Volunteers
Monitor email and technical support inboxes to respond immediately to volunteer tech support inquiries with care and accuracy
Provide real-time troubleshooting assistance for volunteers experiencing issues with mobile apps, mapping tools, or data-entry systems
Create and maintain technical support documentation, FAQs, and troubleshooting guides for common volunteer issues
Conduct one-on-one technical support calls when needed to resolve complex volunteer technical problems
Track and analyze patterns in technical support requests to identify and address systemic issues
Maintain Data Integrity and System Performance
Assist with data cleanup for volunteer, supporter, and engagement records throughout the campaign
Ensure accurate data flow between volunteer activities and central campaign databases
Monitor data quality and implement processes to maintain clean, actionable datasets
Generate regular reports on volunteer engagement, technical performance metrics, and system usage
Collaborate with the Campaign Director to ensure technical systems support volunteer recruitment and retention goals
Monitor Digital Platforms and Communications
Manage technical aspects of content across owned digital platforms, email marketing tools, and volunteer communication systems
Ensure proper functionality of automated email sequences, text message systems, and volunteer notification platforms
Monitor social media and digital platform performance from a technical perspective
Coordinate with digital team members to resolve any technical issues affecting supporter communications
The responsibilities listed are a general overview of the position and additional duties may be assigned.
Qualifications (You will be a good fit if):
You have at least 1–2 years of technical support, database management, or systems administration experience–whether in political campaigns, nonprofit organizations, or customer service environments
You are deeply committed to protecting democracy and energized by work that helps increase Democratic voter turnout
You are a patient and clear communicator, with experience providing technical support to non-technical users via email, phone, or chat
You have exceptional attention to detail and strong problem-solving skills, meaning you can quickly diagnose technical issues and provide effective solutions
You are comfortable using and troubleshooting customer relationship databases and tools like Mobilize, EveryAction, VAN/VoteBuilder, or similar platforms
You are an empathetic and efficient communication who can help frustrated volunteers solve technical problems with patience and clarity
You are curious and resourceful, whether that means researching software bugs, testing system functionality, or exploring new technical solutions
You are skilled at working independently and managing multiple technical support requests simultaneously
You have advanced experience using Google Workspace (Gmail, Calendar, Docs, Sheets, Drive) and are comfortable with spreadsheet functions and data management
Preferred Qualifications (Not required):
Experience with political campaign technology stacks and voter databases
Background in database administration, data analysis, or system administration
Familiarity with mobile application troubleshooting and smartphone-based campaign tools
Experience with API integrations and data synchronization between platforms
Knowledge of basic HTML, CSS, or other web technologies for troubleshooting digital platforms
Experience providing technical support in high-volume, fast-paced environments
Background in quality assurance testing or system performance monitoring
We’re looking for someone excited to provide the technical backbone that enables hundreds of volunteers to effectively participate in our democracy. Questions about the position may be directed to info@turnoutpac.org.