Center for American Progress: Salesforce Administrator




Minimum: $77,000 / Yearly


Center for American Progress



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Job Description

**Reports to:** Senior Director, Enterprise Applications and Procurement
**Staff reporting to this position:** None
**Department:** Administration
**Position classification:** Exempt, full time; Nonunion - Level 6
**Minimum compensation:** $77,000
**Work site:** Hybrid (on-site two days per week, Washington, D.C., office)
### Summary
American Progress has an immediate opening for a Salesforce Administrator to join the Enterprise Data subteam of the Information Technology Services team. Salesforce is integrated into every phase of American Progress’ product life cycle—from fundraising, to billing time, to tracking work products, to outreach and analytics. Salesforce is also used for back-office processes such as onboarding, offboarding, and inventory.
Working as part of a team, the Salesforce Administrator will oversee the management and enhancement of the platform, as well as contribute to the development and rollout of Salesforce-based solutions. This position is an excellent opportunity for a technologist who is interested in applying innovation to help further progressive policies and ideals.
The ideal candidate is a team player with strong technical abilities and good judgment about which approach to take. They enjoy sharing that knowledge and wisdom with the team and customers to deliver streamlined processes that improve the efficiency of staff members and the organization.
- Work with staff across the organization who use Salesforce, providing training and continued support.
- Work with staff to improve the Salesforce system to better meet their needs and streamline processes.
- Oversee day-to-day activities and operations of a complex, highly customized Salesforce implementation.
- Manage and participate in projects to improve the organization’s use of Salesforce, working with staff and external consultants to implement enhancements to the system.
- Design and develop solutions in accordance with business requirements, which involves customizing configurations, creating workflows, and building custom apps.
- Use Apex, Visualforce, and Lightning Components to develop tailored solutions that enhance user experience and business processes.
- Conduct testing of Salesforce applications to identify and fix bugs, ensuring high-quality standards are met.
- Manage user roles, security, profiles, workflow rules, and other configuration options.
- Manage data loads and clean up data as needed, as well as create customized reports and dashboards.
- Keep up to date with new features, best practices, and releases through Salesforce and its community.
- Perform other duties as assigned.
**Requirements and qualifications:**
- Bachelor’s degree or equivalent combination of education and experience.
- At least two years of experience as Salesforce administrator for a large, multifaceted organization—ideally a nonprofit or government agency.
- Strong drive to elicit customers’ problems and opportunities and to make rapid and incremental improvements.
- Experience training and supporting nontechnical staff in the use of Salesforce or other server-based software.
- Strong technical skills, including mastery of workflows, formula fields, validation rules, s-controls, and custom buttons.
- Ability to learn quickly as Salesforce rolls out new features and when using existing features for the first time or in a new way.
- Proficient with the basic Salesforce tools, including roles, profiles, page layouts, custom objects, and record types—and good judgement deciding what tool to use.
- Proficient with data export, import, and use of Microsoft Excel to facilitate uploads and data transformations.
- Proficient with the Data Loader tool.
- Proficient at migrating data between objects or fields.
- Demonstrated analytical and problem-solving skills, as well as troubleshooting expertise.
- Ability to prioritize effectively and escalate issues as required.
- Good team player who helps the team succeed and learn, while taking advantage of opportunities to learn.
- Exceptional oral and written communication skills.
- Proficiency in Microsoft Office, with a strong knowledge of Microsoft Excel and Word.
- Experience with marketing automation platforms such as Engaging Networks—particularly experience with managing the integrations between systems—is a plus.
- Process Builder skills are a big plus.
- Certified Administrator is a plus.
- Understanding of nonprofit organizations is a plus.
- Commitment to the values and ideals advanced by American Progress.
American Progress offers a full and competitive benefits package. Candidates from diverse backgrounds are strongly encouraged to apply. This position is not represented by a union and has a minimum salary of $77,000.
American Progress’ hybrid work policy is posted on our Jobs page. Please visit this page for updates. Any changes to this policy will also be communicated at the time of hire.