The City of New York’s Public Engagement Unit (PEU) connects New Yorkers to key City services by meeting people where they are – at their doors, in their communities, on their phones, and in their social media feeds. We combine that proactive outreach with long-term case management, breaking down bureaucratic barriers to better serve those who are struggling with a range of hardships - from homelessness and eviction to lack of health insurance, food insecurity, and much more.
Our Special Projects Team (SPT) is our most flexible outreach team. We take on a variety of new projects, based on the City’s most urgent priorities. As the City’s in-house “campaign” experts, we spend our days fanning out all over the city, using agile and creative outreach strategies to serve New Yorkers in need. No two weeks are the same.
SPT is seeking one (1) Community Coordinator to function as a Special Projects Outreach Lead to join the organization.
Their primary role is managing and motivating a 6-person team of Outreach Specialists. The Outreach Lead will report to the Special Projects Director and will frequently collaborate with other teams at PEU and across other City agencies.
The Special Projects Outreach Lead will:
Manage a team of six Outreach Specialists, coordinating their activities and motivating them in their work.
Ensure that daily and weekly outreach goals are met and report up the chain of command on those goals.
Provide programmatic support and logistical planning for Outreach teams and the Outreach Directors.
Identify opportunities for new relationships and collaboration with relevant community stakeholders.
Prepare and deliver presentations at meetings, events, and other community gatherings.
Lead trainings for staff and community stakeholders.
Maintain records of events, projects, and referrals to teams using a variety of technologies.
This role requires a high degree of flexibility, as we are often pulled into projects that need “above and beyond” service. Extroverts thrive here successful candidates love talking to people and are not afraid to knock on a stranger’s door.
Successful candidates will have demonstrated experience running a team, preferably of outreach, field or campaign staff. If you have the requisite skills and experience, and you enjoy being out in the community, speaking to New Yorkers and bringing them life-changing services and benefits, we encourage you to apply.