Location: Remote. Preference for Eastern Standard Time schedule (based in Washington, D.C. is a plus, but not required). Candidate must reside in and work from one of the following states: California, Colorado, District of Columbia, Florida, Georgia, Maryland, Montana, Nevada, Pennsylvania, Oregon, Virginia, Washington.
Message Digital provides email, text, and CRM solutions designed for large-scale digital programs run by top practitioners. We couple best-in-class technology with unparalleled support services from industry experts. Our partners are leading agencies, campaigns, and causes. Delivering your message is our mission.
We are in search of a Textify Director who will be instrumental in advancing our mission by providing expert data management and strategic insights to our nonprofit clients, facilitating informed decision-making and impactful results. This is a full-time role with some weekend work, particularly November through December.
As a Textify Director, you will work closely with our client teams overseeing day-to-day texting production and reporting, and you will be expected to deliver high-quality results across all aspects of our texting program, which includes:
Data and Analysis
Develop and maintain sophisticated automated dashboards in Google Sheets, tailored to the unique needs of nonprofit organizations.
Perform comprehensive data reporting and analysis, utilizing advanced techniques such as pivot tables for in-depth data manipulation.
Expertly handle data segmentation to provide targeted insights that align with the goals and challenges specific to nonprofit clients.
Regularly assess performance metrics over time, translating data into strategic recommendations to enhance nonprofit effectiveness and impact.
Collaborate closely with data vendors to ensure seamless integration and optimization of data sources tailored to the nonprofit sector.
Lead strategic projects based on analytical findings, offering innovative solutions to meet the evolving demands of nonprofit clients.
Staff and Account Management
Lead a team of individual contributors with a focus on serving nonprofit clients. Give frequent constructive criticism and provide guidance when consulted on team client issues.
Oversee client relationship management, including conducting regular client calls, managing budgets, and ensuring exceptional communication and service delivery.
Foster long-term partnerships with nonprofit clients, understanding their unique needs and providing tailored data-driven strategies.
To excel in the Textify Director role, candidates will bring to the table:
A minimum of 4 years of relevant experience, with a preference for candidates who have previously worked in technology roles serving nonprofit organizations.
Strong proficiency in spreadsheet skills, especially in Google Sheets, with a demonstrated ability to develop automated, client-specific reporting tools.
Extensive data segmentation experience, focusing on applying these skills to address nonprofit sector challenges.
High emotional intelligence, with exemplary communication skills for managing diverse teams and building strong relationships with nonprofit clients.
Strong organizational and quantitative skills, meticulous attention to detail, and the proven ability to create processes and systems that ensure the work is scalable and mistake-free.
We will look favorably on candidates who have experience with any of the following:
Texting and/or email content strategy
Texting tools like Hustle, ThruText, Spoke, or Tatango
Political data services such as L2, Catalist, TargetSmart, Aristotle, or PDI
Non-profit development culture
The salary expectation for this role is $100,000.
Message is proud of our industry-leading benefits package, which includes:
Company funded health, dental, and vision insurance
Company funded Life, short-term and long-term disability insurance
401(k) program with employer contribution
PTO and sick leave (in addition to 10+ company-wide holidays)
Company equipment
Fully remote